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Travel guide · disruptions

When your flight is moved or cancelled

Airlines adjust schedules all the time, often months before you fly. Most changes are small. A few give you real choices, and those are easy to miss in a short email.

Three kinds of change

01

A small shift

Same day, same route, a slightly different time. Usually nothing to do except check that any connection still works.

02

A big change

A large time change, an extra stop, a different airport or a lower cabin. This is usually where your options open up.

03

A cancellation

The flight is not operating. The airline should offer another flight or refund the unused part, and the choice is generally yours.

Your refund rights, simply put

For flights to, from or within the United States, if the airline cancels or significantly changes your flight and you do not accept the alternative, you are entitled to a refund to the card you paid with. That applies even to fares sold as non-refundable. You do not have to accept a voucher.

Separately, most US bookings made at least seven days before departure can be cancelled for a full refund within 24 hours of purchase.

Refund or credit? A refund is money back on your card. A credit is a voucher with an expiry date and conditions. If you are owed a refund, say so clearly and keep the written reply. More on our refunds page.

A calm order of steps

  1. Read what actually changed. A 20-minute shift and a different arrival airport are very different things.
  2. Check connections. An automatic rebooking can leave a connection too tight to make.
  3. Decide what you want – the new flight, a different one, or your money back – before you get in touch.
  4. Contact the company you bought from. For a SlickFlight booking, call (800) 555-0123 with your SLK reference and we take it from there.

Already at the airport?

On the day of travel, the airline's staff at the airport or in its app are usually the quickest route to a new seat. Keep boarding passes, receipts and any written notice of the delay, because claims often depend on them.

Flying to or from Europe? EU rules may entitle you to cash compensation as well as rerouting, depending on the length and cause of the delay. That claim goes to the airline operating the flight.

What we do for SlickFlight bookings

  • Read the rules on your ticket and explain your options.
  • Ask the airline for a new flight or a refund for you.
  • Reissue the ticket where the airline allows it.
  • Tell you straight whether you are being offered what you are owed.